
Oculus VR
Oculus VR Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oculus VR has 2.0 star rating based on 389 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Oculus VR to a friend or colleague.
- Rating Distribution
Pros: Vr was amazing while it worked, Fun while it works, Great when it works.
Cons: No customer service, Poor custmer service, Horrible customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oculus VR has 2.0 star rating based on 389 customer reviews. Consumers are mostly dissatisfied.
23% of users would likely recommend Oculus VR to a friend or colleague.
- Rating Distribution
Pros: Vr was amazing while it worked, Fun while it works, Great when it works.
Cons: No customer service, Poor custmer service, Horrible customer service.Recent recommendations regarding this business are as follows: "Not friendly", "Provide the correct number to your customers.", "Don't use this site.", "Very poor customer service", "Be their to help the customer with any issues and problems they may have this means someone to talk to not email or pay to to speak with someone that is a joke in its self.".
Most users want Oculus VR to offer a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews











































Factory reset
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy oculus is broken
Preferred solution: I need a Replacement or fix my son’s VR that’s all what I want my son he’s a special kid with several medical conditions And he wants his VR just to be fixed.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty for Quest 2 (Left Controller ThumbStick Plastic Cover)
Hello Meta/Oculus, i bought a Quest 2 on Amazon in June 10 2022, when i used it first time i notice that the left controller joystick was getting stuck when i was playing. I Thought it was because it was new, but when the more i was playing the more it was getting stuck, now its unplayable so i ask Amazon for warranty, they give me the URL for META Support but it ask for a USA Address to make the replacement.
I'm located in Colombia where i made the buy from amazon and i can't make contact with you to ask for warranty. I Would like some help from you to replace my left controller with the warranty i got from you.
What are the steps to ask Warranty from colombia? Thanks for you response
- Its vr
- Bad quality
Preferred solution: WARRANTY
User's recommendation: Dont buy if youre outside US
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt not working
- It take a long time to talk to someone
Preferred solution: A new one
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot connecting
- Good quality
- Wont let me log in
Preferred solution: Let the company propose a solution
User's recommendation: Easier way to contact customer service without having to pay a $46 fee. Ridiculous.
No customer Service
I wanted to know if a person with an IPD of 75 had any options other than the regular three settings. I have received at lease a dozen responses, no of which even remotely addressed my issue.
IE.
Harith (Meta Quest Support)
May 13, 2022, 13:47 PDT
Hello Greg,
Thank you for reaching back to Meta Store Support. I hope you're doing great today.
I'm sorry to hear that your main concern was not addressed. I know how important it is and how it affects your overall VR experience. Rest assured that I will further look into this.
To adjust the IPD, you may refer to this link.
I hope I was able to address your concern.
For the meantime, I will be closing this ticket. If you still have further questions please know that we are one click away and always ready to assist 24/7 because customers like you are the reason why we strive to do the best at our jobs. We truly put our best foot forward into trying to provide the highest quality of customer service.
Kindest regards,
Harith
Meta Store Support
Sharmaine (Meta Quest Support)
May 13, 2022, 6:22 PDT
Hello Greg,
Thank you for reaching back to Meta Store Support. I hope you're doing great today.
I'm sorry to hear that your main concern was not addressed.
I know how important it is and how it affects your overall VR experience. Rest assured that I will further look into this.
To adjust the IPD, you may refer to this link.
I hope I was able to address your concern. For the meantime, I will be closing this ticket. If you still have further questions please know that we are one click away and always ready to assist 24/7 because customers like you are the reason why we strive to do the best at our jobs.
We truly put our best foot forward into trying to provide the highest quality of customer service.
Kindest regards,
Sharmaine
Meta Store Support
Shalini (Meta Quest Support)
May 12, 2022, 23:08 PDT
Hi Greg,
Thank you for contacting Meta Store Support.
This is Shalini, I will be taking over for Niccorey while they are away.
Pertaining to your query, please view this link here for more information Virtuclear Lens Insert For Meta Quest 2.
I hope I have managed to answer your queries.
Right now, I will be closing this ticket. Please reach out to us if you have any further questions or concerns.
Our goal is to provide an excellent customer experience.
Kindest regards,
Shalini
Meta Store Support
Vanitha (Meta Quest Support)
May 11, 2022, 18:42 PDT
Hi Greg,
Thank you for reaching back to us.
My name is Vanitha, I'll be assisting you today on behalf of my colleague to make sure that you will receive a response in a timely manner. Let me help you sort this out and I will extend my effort in order to resolve this.
We understand that you are inquiring about how to adjust beyond the 68 IPD setting. Rest assured, I will help you to assist further on this.
Please do note that Meta Quest 2 headsets best accommodate IPDs between 56 and 70 mm.
To adjust the Meta Quest 2 IPD, gently adjust the lenses by shifting them together or apart. Please refer to this link for more information. Though we don't have an official video of it, you may find similar videos on YouTube that you can find for reference.
Adjusting Meta Quest 2 IPD
To change the lens spacing on your Meta Quest, gently adjust the lenses by shifting them together or apart. There are three lens spacing settings for Meta Quest 2.
If you know your IPD, the table below shows which lens spacing setting we suggest.
IPD RangeLens Spacing Setting
61 mm or smaller1 (narrowest, 58 mm)
61 mm to 66 mm2 (middle, 63 mm)
66 mm or larger3 (widest, 68 mm)
I will do my level best to address your concern.
Have a nice day,
Sincerely,
Vanitha
Meta Store Support
EuanAG (Meta Quest Support)
May 11, 2022, 12:59 PDT
Hey Greg,
Thank you for touching base again with us here at Meta Store Support.
I am Euan and I'm responding on behalf of my colleague so that we can assist you on a timely manner.
I'll be helping out my colleague Nicco with this ticket to continue assisting you with your concern on how to adjust the IPD for your Meta Quest 2. You can rest assured that we're all equally glad and willing to help you out here at the earliest!
First off, we're so very grateful for your time and effort as you followed up on all the information we requested so that we can look into this more closely.
Upon checking your previous email, I've seen that my colleague has provided you the instructions on how to properly adjust your Meta Quest 2 IPD. You may refer to this helpful link for more information and for your reference.
In the meantime, I will be marking our ticket as solved now and just to set proper expectations. If we have not received any response from your end, this ticket will be automatically closed by the system after 9 days.
However, if you have further questions and concerns, you are free to respond to this ticket again, and I'd be more than happy to help and assist you further.
Have a great week and enjoy your experience in the VR world. I hope for nothing else but great days ahead for you and your family, stay healthy and safe.
All the best,
Euan
Meta Store Support
Karthig (Meta Quest Support)
May 10, 2022, 20:36 PDT
Hello Gregory,
Thank you for reaching back to Meta Store Support. I am filling in on behalf of my colleague to make sure that your concern will be addressed in a timely manner.
As I understand, you would like to know if there are any possible settings that can go beyond the 68 IPD. Rest assured, I will certainly assist you with this.
To change the IPD on your Meta Quest, gently move the slider on the bottom left side of the headset from the left to the right.
For more information, in regards to IPD Lens setting, kindly click here.
I want to make sure we find a resolution for you so feel free to reply to this email if you would like to continue via email.
Please let us know if the issue has been resolved for you by replying to this message. If you still require additional help in regards to other concerns, please let me know as I still want to extend my help to the best of my ability as I want to give you nothing but the best support and assistance.
Please don't hesitate to reach back out to us so we can shift things to the next gear and assist you further. I understand that this is not the answer that you are expecting and I am looking forward to your understanding.
We truly appreciate your extended patience and understanding on this. I will be closing this ticket for now.
Shall you need further assistance or have any other enquires, please don't hesitate to reach back to us at any time. We'd be happy to help.
Sincerely
Best regards,
Karthig
Meta Store Support
Niccorey (Meta Quest Support)
May 10, 2022, 8:15 PDT
Hi Greg,
Thank you for contacting Meta Store Support.
I truly understand your concern that you want to know how to adjust the IPD for your Meta Quest 2. Your satisfaction is our number one priority. No need to worry, let me thoroughly explain this for you.
To start, please do note that Meta Quest 2 headsets best accommodate IPDs between 56 and 70 mm.
To adjust the Meta Quest 2 IPD, gently adjust the lenses by shifting them together or apart. Please refer to this link for more information. Though we don't have an official video of it, you may find similar videos on YouTube which you can find for reference.
Since your concern has been solved, I will be closing this ticket, but it can still be reopen within (4) calendar days. Please do not hesitate to reach back out to us again in the future for any questions or concerns that you may have.
We are always happy to help!
Furthermore, If it's not too much to ask, can you please spare a little of your time with regards to the experience you had with our email and chat Support? You may receive a short survey through email within the next 48 hours, and I'd appreciate you sharing any feedback on the service you received today.
Thank you!
I wish you great days ahead and good health!
All the best,
Nicco
Meta Store Support
Greg Vertz
May 10, 2022, 7:05 PDT
I have and IPD if 75. Is there any way to adjust for this?
This email is a service from Meta Quest Support.
[65VZQR-42LPL]
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |FB/IG hacked and now banned, need help!
Hi there, I was banned after being hacked. I have a page with over 20k followers on our IG account and close to 20k likes on our FB page and all IG accounts linked to my personal account have been disabled.
Not only that, I was banned from advertising and the hackers used $4000-$5000 ish in ads that was funneled out of the PayPal account connected to it. I want to dispute it with PayPal and the bank but have no way of seeing what was exactly "advertised" with the spending costs because I cannot log in. Ridiculous. We've spent well over 6-figures in advertising over the last decade or so and the business pages being disabled cripples our online presence (not to mention, losing photos and connections from my own personal account I've been using since 2006-****).
This is also a family business that is our livelihood.
If you know anyone from Meta/Facebook/Instagram that can have some empathy and a heart to help (or if you know someone you can forward this to), please reach out to me at roger@***.com.
I feel everyone's suffering and frustration here in my same shoes. Account got disabled for going against community standards by the hackers and not a single thing can be done as "their decision is final and cannot be reversed."
Preferred solution: Deliver product or service ordered
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Verified Reviewer |Ocolus not working
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Oculus not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bad parts
- So mich fun with the family
- Just the chord
Preferred solution: A new chord would be fantastic
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblems with a game returns no contact possible
Preferred solution: Full refund
User's recommendation: be carefull what you buy

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy Oculus got stolen I'm trying to get into my old account and get all my games and stuff back
Preferred solution: I want my old account back I need to figure out my password to my email to my old account
Exchange occulus quest 2
Preferred solution: Receiving new one that actually works
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My controller stopped working
User's recommendation: Love my oculus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My oculus quest 2 won't turn on
- Its fun
- Vr is amazing was just getting the hang of it
- Customer service sucks
Preferred solution: I just want a replacement or a refund or something
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So true