Oculus VR

Hello Meta/Oculus, i bought a Quest 2 on Amazon in June 10 2022, when i used it first time i notice that the left controller joystick was getting stuck when i was playing. I Thought it was because it was new, but when the more i was playing the more it was getting stuck, now its unplayable so i ask Amazon for warranty, they give me the URL for META Support but it ask for a USA Address to make the replacement.

I'm located in Colombia where i made the buy from amazon and i can't make contact with you to ask for warranty. I Would like some help from you to replace my left controller with the warranty i got from you.

What are the steps to ask Warranty from colombia? Thanks for you response

I wanted to know if a person with an IPD of 75 had any options other than the regular three settings. I have received at lease a dozen responses, no of which even remotely addressed my issue.

IE.

Harith (Meta Quest Support)

May 13, 2022, 13:47 PDT

Hello Greg,

Thank you for reaching back to Meta Store Support. I hope you're doing great today.

I'm sorry to hear that your main concern was not addressed. I know how important it is and how it affects your overall VR experience. Rest assured that I will further look into this.

To adjust the IPD, you may refer to this link.

I hope I was able to address your concern.

For the meantime, I will be closing this ticket. If you still have further questions please know that we are one click away and always ready to assist 24/7 because customers like you are the reason why we strive to do the best at our jobs. We truly put our best foot forward into trying to provide the highest quality of customer service.

Kindest regards,

Harith

Meta Store Support

Sharmaine (Meta Quest Support)

May 13, 2022, 6:22 PDT

Hello Greg,

Thank you for reaching back to Meta Store Support. I hope you're doing great today.

I'm sorry to hear that your main concern was not addressed.

I know how important it is and how it affects your overall VR experience. Rest assured that I will further look into this.

To adjust the IPD, you may refer to this link.

I hope I was able to address your concern. For the meantime, I will be closing this ticket. If you still have further questions please know that we are one click away and always ready to assist 24/7 because customers like you are the reason why we strive to do the best at our jobs.

We truly put our best foot forward into trying to provide the highest quality of customer service.

Kindest regards,

Sharmaine

Meta Store Support

Shalini (Meta Quest Support)

May 12, 2022, 23:08 PDT

Hi Greg,

Thank you for contacting Meta Store Support.

This is Shalini, I will be taking over for Niccorey while they are away.

Pertaining to your query, please view this link here for more information Virtuclear Lens Insert For Meta Quest 2.

I hope I have managed to answer your queries.

Right now, I will be closing this ticket. Please reach out to us if you have any further questions or concerns.

Our goal is to provide an excellent customer experience.

Kindest regards,

Shalini

Meta Store Support

Vanitha (Meta Quest Support)

May 11, 2022, 18:42 PDT

Hi Greg,

Thank you for reaching back to us.

My name is Vanitha, I'll be assisting you today on behalf of my colleague to make sure that you will receive a response in a timely manner. Let me help you sort this out and I will extend my effort in order to resolve this.

We understand that you are inquiring about how to adjust beyond the 68 IPD setting. Rest assured, I will help you to assist further on this.

Please do note that Meta Quest 2 headsets best accommodate IPDs between 56 and 70 mm.

To adjust the Meta Quest 2 IPD, gently adjust the lenses by shifting them together or apart. Please refer to this link for more information. Though we don't have an official video of it, you may find similar videos on YouTube that you can find for reference.

Adjusting Meta Quest 2 IPD

To change the lens spacing on your Meta Quest, gently adjust the lenses by shifting them together or apart. There are three lens spacing settings for Meta Quest 2.

If you know your IPD, the table below shows which lens spacing setting we suggest.

IPD RangeLens Spacing Setting

61 mm or smaller1 (narrowest, 58 mm)

61 mm to 66 mm2 (middle, 63 mm)

66 mm or larger3 (widest, 68 mm)

I will do my level best to address your concern.

Have a nice day,

Sincerely,

Vanitha

Meta Store Support

EuanAG (Meta Quest Support)

May 11, 2022, 12:59 PDT

Hey Greg,

Thank you for touching base again with us here at Meta Store Support.

I am Euan and I'm responding on behalf of my colleague so that we can assist you on a timely manner.

I'll be helping out my colleague Nicco with this ticket to continue assisting you with your concern on how to adjust the IPD for your Meta Quest 2. You can rest assured that we're all equally glad and willing to help you out here at the earliest!

First off, we're so very grateful for your time and effort as you followed up on all the information we requested so that we can look into this more closely.

Upon checking your previous email, I've seen that my colleague has provided you the instructions on how to properly adjust your Meta Quest 2 IPD. You may refer to this helpful link for more information and for your reference.

In the meantime, I will be marking our ticket as solved now and just to set proper expectations. If we have not received any response from your end, this ticket will be automatically closed by the system after 9 days.

However, if you have further questions and concerns, you are free to respond to this ticket again, and I'd be more than happy to help and assist you further.

Have a great week and enjoy your experience in the VR world. I hope for nothing else but great days ahead for you and your family, stay healthy and safe.

All the best,

Euan

Meta Store Support

Karthig (Meta Quest Support)

May 10, 2022, 20:36 PDT

Hello Gregory,

Thank you for reaching back to Meta Store Support. I am filling in on behalf of my colleague to make sure that your concern will be addressed in a timely manner.

As I understand, you would like to know if there are any possible settings that can go beyond the 68 IPD. Rest assured, I will certainly assist you with this.

To change the IPD on your Meta Quest, gently move the slider on the bottom left side of the headset from the left to the right.

For more information, in regards to IPD Lens setting, kindly click here.

I want to make sure we find a resolution for you so feel free to reply to this email if you would like to continue via email.

Please let us know if the issue has been resolved for you by replying to this message. If you still require additional help in regards to other concerns, please let me know as I still want to extend my help to the best of my ability as I want to give you nothing but the best support and assistance.

Please don't hesitate to reach back out to us so we can shift things to the next gear and assist you further. I understand that this is not the answer that you are expecting and I am looking forward to your understanding.

We truly appreciate your extended patience and understanding on this. I will be closing this ticket for now.

Shall you need further assistance or have any other enquires, please don't hesitate to reach back to us at any time. We'd be happy to help.

Sincerely

Best regards,

Karthig

Meta Store Support

Niccorey (Meta Quest Support)

May 10, 2022, 8:15 PDT

Hi Greg,

Thank you for contacting Meta Store Support.

I truly understand your concern that you want to know how to adjust the IPD for your Meta Quest 2. Your satisfaction is our number one priority. No need to worry, let me thoroughly explain this for you.

To start, please do note that Meta Quest 2 headsets best accommodate IPDs between 56 and 70 mm.

To adjust the Meta Quest 2 IPD, gently adjust the lenses by shifting them together or apart. Please refer to this link for more information. Though we don't have an official video of it, you may find similar videos on YouTube which you can find for reference.

Since your concern has been solved, I will be closing this ticket, but it can still be reopen within (4) calendar days. Please do not hesitate to reach back out to us again in the future for any questions or concerns that you may have.

We are always happy to help!

Furthermore, If it's not too much to ask, can you please spare a little of your time with regards to the experience you had with our email and chat Support? You may receive a short survey through email within the next 48 hours, and I'd appreciate you sharing any feedback on the service you received today.

Thank you!

I wish you great days ahead and good health!

All the best,

Nicco

Meta Store Support

Greg Vertz

May 10, 2022, 7:05 PDT

I have and IPD if 75. Is there any way to adjust for this?

This email is a service from Meta Quest Support.

[65VZQR-42LPL]

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